Website Policies
- Terms and Conditions
1.1 Introduction & Acceptance
These Terms and Conditions (“Terms”) govern your access to and use of https://mindhealthcliniq.com/ (the “Website”) and the services offered by mindhealthcliniQ (“we”, “us”, “our”). By accessing or using the Website, you (“you”, “the User”) agree to be bound by these Terms, which constitute a binding agreement under the Indian Contract Act, 1872. If you do not agree, please do not use the Website.
1.2 About Our Services
mindhealthcliniQ operates a services, content, and resources platform. This includes:
• Psychological Services for children, adolescents, and families;
• Assessments & Testing (psychological, developmental, and educational);
• Workshops & Training for parents, educators, and professionals;
• School Services, including consultations and programmes delivered in partnership with schools;
• Educational articles and insights on mental well-being and neurodiversity; and
• Affiliate articles and links, through which we may earn a commission on qualifying purchases (see Clause 4.4).
1.3 Eligibility & Parental Consent
• You must be at least 18 years of age to independently use our Services, or you must be accessing the Website with the involvement and consent of a parent or legal guardian.
• Users under 18 years of age may not independently create an account, book a session, or register for a service on this Website.
• Certain psychological services for minors will only be provided with verifiable parental or guardian consent, who is responsible for the accuracy of information provided on the minor’s behalf. In line with the Digital Personal Data Protection Act, 2023 (“DPDPA”), verifiable parental consent is required before we collect any personal data relating to a child.
1.4 Not a Substitute for Emergency or Crisis Care
The content on this Website, including articles and insights, is intended for general informational purposes only and does not constitute professional psychological or medical advice, diagnosis, or treatment. It is not a substitute for an individual consultation with a qualified professional.
This Website and our online content are not monitored on a 24/7 basis and are not equipped to respond to emergencies. If you or someone you know is in crisis or at risk of harm, please contact emergency services immediately (dial 112 in India), or reach a mental health helpline such as Tele-MANAS (14416 / 1-800-891-4416) or KIRAN (1800-599-0019), both of which operate 24×7.
1.5 Assessments & Testing
• Assessment reports reflect a professional opinion based on the tools and information available at the time and are intended to support — not replace — broader clinical, educational, or medical judgment.
• Assessment materials, scoring keys, and protocols are proprietary and may not be reproduced or redistributed.
1.6 Workshops & Training
• Registration for workshops or training programmes is confirmed only upon receipt of payment (where applicable) and any required registration details.
• Workshop content, materials, and recordings (if any) are for the registered participant’s personal use only and may not be shared, sold, or redistributed without our written consent.
1.7 School Services
Where we engage with schools to deliver assessments, workshops, or consultations, the specific scope, fees, and data-sharing terms will be set out in a separate agreement with the school. These Terms apply to the school’s and its representatives’ use of the Website in addition to any such agreement.
1.8 Appointments, Fees & Cancellations
Appointments for psychological services may be requested through the Website or booked by direct contact. Fees for consultations will be communicated after the booking is confirmed. Cancellations or rescheduling must be requested at least one day in advance; late cancellations or no-shows may be subject to a cancellation fee (sometimes up to 100 percent of the amount).
All fees are quoted and payable in Indian Rupees (INR) unless stated otherwise.
1.9 User Conduct
When using the Website, you agree not to:
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity;
• Use the Website for any unlawful purpose, or in a manner that could damage, disable, or impair it;
• Attempt to gain unauthorised access to any part of the Website or its related systems;
• Post or transmit any content that is defamatory, obscene, or infringes the rights of others; or
• Attempt to bypass website security, scrape data, or interfere with the Website’s normal operation.
Violation of this Code of Conduct may result in suspension of access and, where appropriate, referral to the relevant authorities.
1.10 Third-Party Links & Affiliate Content
The Website may contain links to third-party websites, including affiliate links, for your convenience and information. We do not control and are not responsible for the content, accuracy, or practices of any third-party website. Inclusion of a link does not imply our endorsement. See our Affiliate Disclosure at Clause 4.4 for further detail.
1.11 Intellectual Property
All content on the Website is owned by or licensed to mindhealthcliniQ and is protected as set out in our Copyright & Trademarks Notice (Section 3).
1.12 Limitation of Liability
To the maximum extent permitted by applicable law, mindhealthcliniQ shall not be liable for any indirect, incidental, or consequential damages arising out of your use of, or inability to use, the Website or Services, including reliance on any content published on the Website. Nothing in these Terms limits liability that cannot be excluded under applicable Indian law.
1.13 Indemnification
You agree to indemnify and hold mindhealthcliniQ harmless from any claims, losses, or damages arising from your breach of these Terms or your misuse of the Website.
1.14 Consumer Protection
Nothing in these Terms limits any right you have under the Consumer Protection Act, 2019, including under the Consumer Protection (E-Commerce) Rules, 2020, where applicable to transactions conducted through the Website.
1.15 Governing Law & Jurisdiction
These Terms shall be governed by the laws of India, and the courts at Hyderabad, Telangana shall have exclusive jurisdiction over any disputes arising hereunder.
1.16 Changes to These Terms
We may revise these Terms from time to time. The “Effective Date” at the top of this document indicates when it was last updated. Continued use of the Website after changes are posted constitutes your acceptance of the revised Terms.
1.17 Contact Us
For any questions about these Terms, please contact us at support@mindhealthcliniq.com. - Privacy Policy
This Privacy Policy is prepared in compliance with the Digital Personal Data Protection Act, 2023 (DPDPA) and the DPDP Rules, 2025. By accessing or using our services, you (the “Data Principal”) consent to the practices described in this Policy.
2.1 Introduction
mindhealthcliniQ (“we”, “us”, “our”) operates a psychology services, content and resources platform accessible at https://mindhealthcliniq.com/. We are committed to protecting the personal data of our users (“you”, “Data Principals”) in accordance with the DPDPA and its rules.
As a Data Fiduciary under Section 2(i) of the DPDPA, we determine the purpose and means of processing your personal data and are bound by the obligations set out in the Act. Address: Hyderabad, India.
2.2 Definitions
• Data Principal: The individual whose personal data is being processed (i.e., you).
• Data Fiduciary: The entity that determines the purpose and means of processing personal data (i.e., mindhealthcliniQ).
• Data Processor: Any entity that processes personal data on behalf of the Data Fiduciary.
• Personal Data: Any data about an individual who is identifiable by or in relation to such data.
• Consent Manager: A person registered with the Data Protection Board of India who acts as a single point of contact for Data Principals to manage consent.
2.3 Scope & Applicability
This Policy applies to all digital personal data processed by mindhealthcliniQ in connection with our Website and associated services, covering all Data Principals in India whose data we process. It does not apply to: (a) non-digital data; (b) personal data processed for purely personal or domestic purposes; or (c) publicly available personal data, as exempted under the DPDPA.
2.4 Laws We Comply With
In handling personal data, including sensitive personal data such as psychological, health, and assessment information, we adhere to:
• The Digital Personal Data Protection Act, 2023 and the DPDP Rules, 2025;
• The Information Technology Act, 2000, including Section 43A and the associated Reasonable Security Practices Rules, 2011;
• The Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021;
• The Protection of Children from Sexual Offences (POCSO) Act, 2012 and the Juvenile Justice (Care and Protection of Children) Act, 2015, to the extent they impose reporting duties on us; and
• The Mental Healthcare Act, 2017, in respect of confidentiality of mental health information.
2.5 Personal Data We Collect
We collect only the data necessary for the purposes stated in this Policy.
Personal Data
• Full name;
• Email address;
• Phone number;
• Postal / shipping / billing address;
• Date of birth;
• Gender;
• Location data (GPS);
• Device information (IP address, browser type, OS);
• Education details, including school and grade, where relevant to our Services;
• Photographs / profile pictures;
• Support & chat messages;
• Browsing history / click behaviour;
• Child and family information: age, presenting concerns, and background information relevant to psychological services, provided by you or a referring professional;
• Assessment and testing data: responses to psychometric tools, questionnaires, and testing materials, and resulting reports;
• Session and case information: appointment history, session notes, and treatment/consultation records maintained by our clinicians;
• Workshop and training data: registration details, attendance, and feedback submitted for workshops or training programmes;
• School services data: information shared by partner schools for the purpose of coordinating assessments, workshops, or consultations, limited to what is necessary for that engagement; and
• Payment information: billing details for paid services, processed via secure third-party payment gateways — we do not store full card details.
Sensitive Personal Data
The following categories are collected only where relevant to our psychology services, and only subject to your explicit, informed consent:
• Health & medical records, including psychological assessment and therapy records;
• Sexual orientation (where voluntarily disclosed as clinically relevant).
How We Collect Data
• Registration, enquiry, or intake forms on our Website;
• Cookies & analytics tools;
• Contact & support forms;
• Mobile phone messages;
• WhatsApp or other social media;
• Email communication;
• Correspondence with our clinicians, coordinators, or administrative team;
• Registration for a workshop or training programme; and
• Information shared by a partner school to coordinate services.
We only collect what is reasonably necessary to provide the Services (data minimisation) and do not require casual website visitors to share information simply to browse the site.
2.6 Purpose & Lawful Basis of Processing
In accordance with Section 4 of the DPDPA, we process your personal data only for lawful purposes for which you have given free, specific, informed, unconditional, and unambiguous consent, or where processing is necessary for a legitimate use recognised under the Act. These purposes are:
• Account creation and/or management;
• Providing and maintaining our services, including scheduling and delivering psychological services, assessments, workshops, and school-service engagements;
• Preparing assessment reports and maintaining case records for continuity of care;
• Order processing & payments (when agreed);
• Customer support & grievance handling;
• Invoices, receipts & legal records;
• Legal & regulatory compliance (e.g., GST, RBI) and fulfilling reporting duties described in Section 2.13;
• Fraud detection & platform security;
• Website & app performance analytics;
• Personalising your user experience;
• Marketing & promotional communications (with consent only); and
• Research & service improvement.
We will not process your personal data for any purpose beyond those listed above without obtaining fresh consent, or as otherwise permitted by law. We do not use children’s personal data for behavioural tracking, profiling, or targeted advertising.
2.7 Consent
As required under Section 6 of the DPDPA, we obtain your free, specific, informed, unconditional, and unambiguous consent before collecting and processing your personal data. Consent is obtained through:
• Opt-in mechanisms at the time of data collection; and
• An affirmative action by you (e.g., checking a consent box, clicking “I agree”).
You may withdraw your consent at any time by contacting us. Withdrawal does not affect the lawfulness of processing carried out before withdrawal, and we will cease processing as soon as reasonably practicable thereafter.
2.8 Data Sharing & Third-Party Processors
We may share personal data with trusted third-party Data Processors acting on our behalf, under written contracts that mandate DPDPA-compliant data protection standards. These include:
• Cloud hosting & infrastructure providers (e.g., AWS / Google Cloud / Azure);
• Analytics providers (e.g., Google Analytics, Mixpanel);
• Advertising networks (e.g., Google Ads, Meta Ads); and
• Government authorities and regulators, as required by law.
All third-party Data Processors are contractually bound to protect your personal data and to process it only for the purposes we specify. We do not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may disclose data to government authorities, law enforcement, or regulatory bodies where required by applicable Indian law or a court order.
Mandatory reporting: where a child or adolescent discloses intent to harm themselves or others, or where we become aware of abuse, exploitation, or a situation requiring reporting under the POCSO Act, the Juvenile Justice Act, or other applicable child-protection law, we are required to — and will — report this to the appropriate authorities or child welfare committee, even where this involves disclosing otherwise confidential information.
2.9 Data Retention
Under the DPDPA, we erase personal data once the purpose for which it was collected is no longer being served, unless retention is required by applicable law. Our standard retention period is 2 years from the date of your last interaction with us, except as noted below:
• Account and/or profile data: 2 years from last interaction;
• Transaction & payment records: as required under applicable financial/tax law;
• Customer support records: 2 years; and
• Marketing preferences: 2 years, or until consent is withdrawn.
Upon expiry of the applicable retention period, or upon a valid erasure request, we will delete or anonymise your personal data within a reasonable timeframe, as required under Section 8(7) of the DPDPA. Deletion requests: support@mindhealthcliniq.com.
2.10 Our Obligations as a Data Fiduciary
Under Section 8 of the DPDPA, we commit to the following:
• Purpose Limitation: We process personal data only for the purposes for which consent was obtained.
• Data Accuracy: We make reasonable efforts to ensure the completeness, accuracy, and consistency of your personal data.
• Data Minimisation: We collect only the personal data necessary for the specified purposes.
• Storage Limitation: We do not retain personal data indefinitely; it is deleted or anonymised when no longer necessary.
• Data Security: We implement reasonable technical and organisational safeguards, including encryption, access controls, and regular security audits.
• Breach Notification: We notify the Data Protection Board of India and affected Data Principals as required under Section 8(6) of the DPDPA.
2.11 Your Rights as a Data Principal
Under Chapter III of the DPDPA, you have the following rights. Contact our Grievance Officer (Clause 2.18) to exercise any of them.
• Right to Access Information (Section 11): Obtain a summary of the personal data we process about you, the purposes of processing, and details of all Data Fiduciaries and Processors it has been shared with.
• Right to Correction & Erasure (Section 12): Request correction of inaccurate, incomplete, or misleading personal data, completion of incomplete data, updating of outdated data, or erasure of your personal data.
• Right to Grievance Redressal (Section 13): You may lodge a complaint regarding our processing of your personal data.
• Right to Nominate (Section 14): You may nominate another individual to exercise your rights as a Data Principal in the event of your death or incapacity.
• Right to Withdraw Consent: You may withdraw consent at any time, as described in Clause 2.7.
2.12 Children’s Personal Data
In accordance with Section 9 of the DPDPA, our services may be used by, or process the data of, individuals under 18 years of age (“children”). Where this occurs:
• We obtain verifiable parental or guardian consent before processing any child’s personal data.
• Parents, legal guardians, or other authorised responsible adults may contact us and exercise all Data Principal rights on the child’s behalf.
• We do not conduct behavioural tracking or serve targeted advertising to children.
• We do not process children’s personal data in any manner likely to cause detrimental effect to their well-being.
Although the Website itself is not intended for independent use by minors, we respect the privacy of any minor who may inadvertently access it, and we strongly encourage parents and guardians to supervise their children’s online activity.
2.13 Confidentiality of Therapy & Assessment Records
Information shared during psychological services, assessments, and consultations is treated as confidential and is not disclosed to third parties except with consent, to coordinate care as agreed, or where legally required. This confidentiality will be breached where a minor reveals intent to harm themselves or others, or where there is a legal requirement to report abuse under the POCSO Act, the Juvenile Justice Act, or other applicable child-protection law (see Clause 2.8).
2.14 Cross-Border Data Transfers
mindhealthcliniQ primarily stores and processes personal data within India. Where data is processed by international service providers, such transfers are made in compliance with Section 16 of the DPDPA and any restrictions or conditions notified by the Central Government regarding transfer of personal data to specific countries or territories.
2.15 Cookies & Tracking Technologies
Our Website uses cookies and similar tracking technologies to support functionality, analytics, and marketing:
• Essential Cookies: necessary for core functions;
• Analytics Cookies: e.g., Google Analytics; and
• Preference Cookies: remember language/display settings.
If you leave a comment or submit a form, you may be asked to save your name, email, and website in a cookie for your convenience — this is optional and lasts up to one year. If you visit a login area, a temporary cookie may be set to check whether your browser accepts cookies; it contains no personal data and is discarded when you close your browser.
You may control cookies via your browser settings; where required under the DPDPA, we obtain your consent before placing non-essential cookies.
2.16 Data Security & Breach Notification
We implement reasonable technical and organisational safeguards to protect your data, including encryption, access controls & authentication, regular security audits, anonymisation/pseudonymisation, employee training, and incident response procedures. In the event of a personal data breach likely to cause harm, we will notify the Data Protection Board of India within 72 hours of becoming aware of the breach, and will notify affected Data Principals as required under the Act.
No method of electronic storage or transmission is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
2.17 Third-Party Links & Embedded Content
Our Website may contain links to, or embedded content from, third-party websites (for example, video or social media content). Embedded content behaves in the exact same way as if the visitor had visited the other website directly, and these third parties are governed by their own privacy policies. We are not responsible for their content or practices, and we encourage you to review their policies before interacting with them.
2.18 Grievance Officer & Contact
mindhealthcliniQ has designated a Grievance Officer to address privacy-related complaints, questions, and data rights requests:
Grievance Officer: Satya
Email: support@mindhealthcliniq.com
Address: Hyderabad, India
We will acknowledge your request within 48 hours and aim to resolve it within two weeks. If you are not satisfied with our resolution, you may escalate your complaint to the Data Protection Board of India (DPBI), established under Section 18 of the DPDPA.
2.19 Changes to This Privacy Policy
We may update this Policy from time to time to reflect changes in our data practices, services, or applicable law. Material changes will be communicated through a prominent notice on our Website, email notification (where applicable), or a request for fresh consent, where required under the DPDPA. The Effective Date at the top of this document indicates when it was last updated. - Copyright & Trademarks
3.1 Ownership of Content
All content on this Website — including text, articles, graphics, logos, images, audio/video clips, and the overall look and feel — is the property of mindhealthcliniQ or its licensors and is protected under the Copyright Act, 1957 and other applicable intellectual property laws of India, unless otherwise credited.
3.2 Permitted Use / Fair Dealing
You may view, download, and print content from this Website for your own personal, non-commercial use, provided you do not modify it and you retain all copyright and other proprietary notices. Any other use — including reproduction, distribution, republication, or creation of derivative works — requires our prior written permission, subject to the fair dealing exceptions under Section 52 of the Copyright Act, 1957 (e.g., private use, research, or criticism/review).
We encourage spreading awareness about mental health. If you want to share our educational material on social media or for school projects, please follow these rules:
• Give credit: clearly mention our Website name and link back to the original webpage;
• Keep it accurate: do not alter, twist, or edit our words or resources in a way that misleads others; and
• No re-hosting: do not copy entire articles or guides to paste directly onto your own public blog or app.
3.3 Our Trademarks
“mindhealthcliniQ” and our associated logo are trademarks of mindhealthcliniQ, used in connection with our services since their launch. While these are not at this time registered, they are protected as common-law trademarks under Indian law, including through the tort of passing off. You may not use our name, logo, or branding without our prior written consent, or in any way that suggests endorsement or affiliation.
Any third-party trademarks, product names, or company names referenced on the Website belong to their respective owners and are used for identification purposes only; such use does not imply endorsement.
3.4 Third-Party Content & Copyright Complaints
Where the Website features content owned by third parties (for example, in affiliate articles or referenced research), such content remains the property of its respective owner, and is used with permission, under fair-use principles, or with attribution, as applicable.
3.5 User-Generated Content
If our Website allows you to submit content (such as feedback, testimonials, artwork, journal entries, or workshop reflections), you retain ownership of your original work, but you grant mindhealthcliniQ permission to display it on our Website and related materials. Please only submit content you created yourself, and do not post poems, photos, or materials belonging to anyone else. We reserve the right to remove any submission that infringes someone else’s intellectual property or violates our digital safety guidelines.
3.6 Reporting Infringement
If you believe that content on this Website infringes your copyright or trademark rights, please write to us at support@mindhealthcliniq.com with details of the content in question and your ownership rights, and we will investigate and respond promptly. - Disclaimer
4.1 Informational Purposes Only — No Professional Advice
The articles, insights, and other content published on this Website are provided for general informational and educational purposes only. They are not intended to be, and should not be taken as, professional psychological, medical, or clinical advice, diagnosis, or treatment. Always seek the advice of a qualified mental health professional with any questions regarding a mental health condition.
4.2 Not a Crisis or Emergency Service
This Website is not a crisis or emergency response service and is not monitored continuously. If you or someone you know is in crisis, experiencing suicidal thoughts, or facing a medical emergency, please contact emergency services immediately (112 in India) or a mental health helpline such as Tele-MANAS (14416 / 1-800-891-4416) or KIRAN (1800-599-0019).
4.3 No Professional Relationship from Website Content
Reading content on this Website, or engaging with it, does not by itself create a therapist-client or doctor-patient relationship between you and mindhealthcliniQ or any of its professionals. Such a relationship is established only through a formal engagement of our psychological services.
4.4 Affiliate Disclosure
Some articles on this Website contain affiliate links. If you click on one of these links and make a purchase, mindhealthcliniQ may earn a commission at no additional cost to you. Where required, such content is labelled in line with the Advertising Standards Council of India’s Guidelines for Influencer Advertising in Digital Media and the Consumer Protection Act, 2019. We only recommend products or services that we believe may be of value to our readers, and our editorial opinions remain our own, independent of any affiliate relationship.
We take care not to present affiliate content as clinical or therapeutic advice, and only accept health, wellness, or supplement affiliate arrangements where we have a genuine, good-faith basis for the recommendation.
4.5 Testimonials & Results
Any testimonials or case examples referenced on this Website reflect individual experiences and are not a guarantee of specific results. Individual outcomes may vary.
4.6 External Links
This Website may contain links to third-party websites that are not owned or controlled by mindhealthcliniQ. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites.
4.7 No Warranty
This Website and its content are provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied, to the fullest extent permitted by applicable law.
4.8 Limitation of Liability
To the maximum extent permitted by law, mindhealthcliniQ shall not be liable for any loss or damage arising from your reliance on information contained on this Website. See also Clause 1.12 of our Terms and Conditions. - Accessibility Statement
5.1 Our Commitment
mindhealthcliniQ is committed to ensuring that our Website is accessible to everyone, including people with disabilities. Because we serve children and young people seeking mental health support, we place particular emphasis on cognitive, emotional, and neurodivergent accessibility, alongside physical and sensory accessibility.
5.2 Standards We Follow
We aim to align our Website with:
• The Web Content Accessibility Guidelines (WCAG) 2.1, Level AA (and, where practicable, WCAG 2.2 AA);
• The Indian Standard IS 17802 for ICT accessibility;
• Sections 40, 42, and 46 of the Rights of Persons with Disabilities Act, 2016; and
• The Guidelines for Indian Government Websites (GIGW 3.0) accessibility pillars, as a benchmark of good practice.
5.3 Measures Taken
We support accessibility through an integrated accessibility plugin that provides features such as descriptive alt text for images, adjustable colour contrast, keyboard-navigable menus, and clear, readable typography, alongside additional accessibility controls for visitors, including:
• Multi-device friendly design: the platform automatically scales to work on mobile phones, tablets, or desktops;
• Screen-reader compatibility: clean code structure allows screen readers to translate our text and images into speech;
• Keyboard navigation: you can navigate through the Website using just a keyboard or assistive switches;
• Visual adjustments: text can be magnified and contrast settings changed to make reading easier on the eyes;
• Cognitive & anxiety-safe design: we avoid flashing graphics, sudden audio pop-ups, or chaotic layouts to maintain a calm, sensory-friendly browsing experience; and
• Simple language: mental health information is written in clear, universal language that is easy to understand without overwhelming medical jargon.
5.4 Known Limitations / Areas We Are Improving
While our accessibility plugin addresses many common barriers, it may not resolve every issue on every page. True accessibility is a continuous journey, and we are currently working to resolve the following gaps:
• Downloadable files: some older PDF brochures or toolkits may not be fully optimised for screen readers yet;
• Multimedia: we are progressively adding accurate closed captions and transcriptions to all our video resources; and
• Regional languages: we are working to ensure our translated Indian regional-language content matches the same technical accessibility standards as our English content.
5.5 Feedback
If you experience any difficulty accessing any part of this Website, or have suggestions for improving accessibility, please contact us at support@mindhealthcliniq.com. We will do our best to respond promptly and address the issue.
Contact Us
For any questions about these policies, please contact us at support@mindhealthcliniq.com, or write to us at Hyderabad, India. You can also visit www.mindhealthcliniq.com for more information about our Services.
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